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We’ve made a change to the turnaround time for our Government Loans service.

The new turnaround time is 6 working days, from receipt of the original request. This is an increase from the previous 3 working day turnaround time.

We’ve made this change to accommodate new processes in place to support the Royal Commission of Inquiry into Historical Abuse in State Care and in the Care of Faith-based Institutions.

We hold thousands of records that are relevant to the Royal Commission are committed to doing what we can to support the inquiry.

Requests for urgent access to records can still be made for the fee of $62 per item. All other terms and conditions of the  Government Loans service remain in place.